Terms and Conditions
Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Police Registration for Rentals
Since the Tourism Law of Andalusia came into effect in May 2016, it is now mandatory for holiday rental property owners to register ALL guests with the police.
Regulations: Obligations and Sanctions
The owner or property manager is required to identify all travellers over 16 years old, by filling out the form “Parte de Hospederías”. They must also create a Travellers Registration Book and all guests must be registered with either the local and National Police and Guardia Civil, depending on the municipality where the property is located, within 24hours of arrival. Every traveller (aged 16+) is required to sign the Travellers Registration. Failure to comply with these obligations may result in fines ranging from €600-30,000 depending on whether mild or serious misconduct (L.O 4/2015).
Providing documentation Owners or managers of tourist accommodation must be registered as such, in person, at the local National Police Station where the property is located. To do this, they must provide the following documentation, both original and photocopy:
Property management contract, where applicable
Copy of registration application of the property to the Registry of Tourism
ID of the owner or manager, along with authorisation of representation, where applicable
Application enablement police Each rental property must be registered with the Police, even if there are several units in the same building owned by the same owner. Each rental property will be assigned an ID code to be uses as password into the Guest Registration digital system https://webpol.policia.es/e-hotel/ where you will be able to register the guests online Management: Part of Owners/Property Management The owner or property manager is responsible for collecting the data identifying all travellers over 16 years of age staying in a holiday home. You must use the form provided by the Ministry of Interior or create one containing the same traveller information:
Number of Identity Document
Document Type (Passport or DNI)
Date of Birth
Date of arrival
The form should also indicate the identification number, name and signature of the owner or manager. The completed form – signed by the traveller – must be sent to either the local police, National Guard or Civil, as governed by the locality of the rental property. All registration documents must be kept by the Owner or Rental manager, in date order, for a period of 3 years. There are 3 ways to present the paperwork:
in person (two copies are required),
by post (only for those properties located in municipalities without a police station) or
via the online digital registration system within 24hrs of arrival of the guests.
Tourism Safety Plan
The principal objective of the newly introduced “Tourism Security Plan” is to permanently increase public safety in tourist areas and provide a safer environment for tourists during their stay in our country. There are newly established offices of Service Foreign Tourist Assistance (SATE) that are there to offer personalized assistance, via a team of police, experts and interpreters for anyone who has been a victim of a crime. The main functions of the SATE are caring for victims of crimes or offenses, in their own language, advising them on the procedural steps and necessary paperwork i.e. cancellation of cards and credit documents, contact with embassies and consulates, communication or location family, etc.) and assist the tourist in the handling of the complaint of a crime or misdemeanour, informing him/her of his/her rights. Here are the contact details for the SATE offices in the Malaga region: SATE DE MALAGA Plaza de la Marina 11 29001 – Málaga Summer hours (Apr-Sept): 09:00-20:00 Mon-Sun Winter hours (Oct-Mar): 09:00-18:00 Mon-Sun Tel.: 951 926 161 or 951 999 818 Email: firstname.lastname@example.org SATE DE MARBELLA Plaza de los naranjos s/n 29602 Marbella, MALAGA Opening hours: 09:00-20:00 Mon-Fri 10:30-14:00 Sat Closed Sundays Tel.: 952 76 11 00 Ext. 1371 Email: email@example.com SATE DE ESTEPONA Plaza de las Flores s/n, next to the Tourism Office, 29680 Estepona Opening Hours: 09:00-20:00 Mon-Fri 10:00-14:00 Sat Closed Sundays Tel.: 952 80 90 00 Ext. 1546 Email: firstname.lastname@example.org
One Stop Management CDS S.L.
CC Las Petunias 2, local 2. 29670 San Pedro Alcantara-Spain
(+34) 951 560 567(+34) 618 392 648